Standard Terms And Conditions For SoloFire
These Standard Terms and Conditions for SoloFire Dynamic Configuration Platform (DCP) supplement the SoloFire™ Software-as-a-Service (Saas) Agreement between Ascend Software, LLC dba SoloFire (“SoloFire”) and the Customer (the “SaaS Agreement”).
SPECIFICATIONS OF SERVICES
2.1 SoloFire SaaS Services.(a) Specifications. SoloFire’s SoloFire SaaS Services are described at https://solofire.com (the “Specifications”). SoloFire may update, improve, and otherwise modify its SaaS Services from time to time in its sole discretion. SoloFire may change the Specifications from time to time to match updates, improvements and other modifications to SaaS Services. SaaS Services are provided to Customer on a non-exclusive, non-sublicensable, non-transferrable basis, except that only Customer shall have access to and use of its Customer Content and any Custom Services provided to Customer. (b) Infrastructure and Security. SoloFire agrees to procure and maintain all of the hardware and software that it deems necessary to maintain a SaaS environment to provide the Services. SoloFire agrees to employ industry standard electronic and physical security measures for the SaaS Services and data storage Services or, if it uses a third-party provider, to select a third-party that employs such security measures. Customer’s sole and exclusive remedy for any breach of SoloFire’s obligations with respect to security measures, except for any willful breach, shall be for SoloFire to implement such industry standard electronic and physical security measures. (c) Customer Content Backup. Customer has the primary responsibility to maintain offsite backups of its content. SoloFire will make reasonable efforts to also save back-up copies of Customer Content on SoloFire’s servers; however, SoloFire shall have no liability, duty of indemnification, or other obligation related to lost or corrupt Customer Content. Without limiting the generality of the foregoing sentence, this limitation of liability eliminates any duty or liability on the part of SoloFire relating to lost or corrupt Customer Content resulting in whole or in part from third-party software, networking goods or services, or from actions or events outside of SoloFire’s reasonable control.. (d) Customer Technical Requirements. Customer acknowledges that satisfactory access to and use of SaaS Services depends in significant part on Customer ensuring that its networks, systems, and other devices used to access and use SaaS Services comply with the browser compatibility requirements found at https://solofire.com/browser-compatibility and the technical requirements found at https://solofire.com/technical-requirements (collectively, the “Customer Technical Requirements”). Customer also acknowledges that changes in third-party technology and other events, such as changes in SoloFire technology, may require that the Customer Technical Requirements be modified to ensure proper operation of SaaS Services and continued compatibility between SaaS Services and Customer’s networks, systems, and devices. As reasonably required to adapt to evolving technology and technical standards, SoloFire may change Customer Technical Requirements from time to time to match updates, improvements and other modifications to SaaS Services. Customer is responsible for referring to and being familiar with the current browser compatibility requirements and technical requirements posted at https://solofire.com. (e) Specification Compliance. If Customer is in compliance with Customer Technical Requirements, and SaaS Services do not meet the Specifications, then upon notification by Customer, SoloFire will make reasonable efforts to bring SaaS Services into compliance with the Specifications according to the procedures outlined in the Standard Terms. Certain exclusions apply. This is Customer’s sole and exclusive remedy for any non-conformity of the SaaS Services to the Specifications.
2.2 SoloFire Support Services.(a) Description. SoloFire provides Customers, System Administrators, and Users with various services, assistance, training, technical support, and access to online materials and tutorials in order to improve their understanding of and ability to fully utilize SaaS Services and troubleshoot Errors (collectively, “Support Services”). (b) Standard Support Services. The following items constitute the Standard Support Services included with a SoloFire license:
- Configuration Setup Assistance: A virtual meeting for one (1) period of up to two (2) hours, provided during regular business hours of 8:00 am to 5:00 pm, Mountain Time (MT), Monday through Friday, excluding holidays observed by SoloFire (“Regular Hours”) consisting of configuring the SoloFire platform according to Customer’s specific needs.
- Customer Administrator Training: A virtual meeting for one (1) period of up to four (4) hours during Regular Hours consisting of training Customer Administrator(s) who will be administering the SoloFire platform within Customer’s organization.
- Online Materials: 24/7/365 access to online materials, FAQs, and SoloFire knowledgebase which can be found at https://solofire.freshdesk.com/support/home.
- Online Support Ticket System: 24/7/365 access to the SoloFire online support ticket system which can be found at https://solofire.freshdesk.com/support/home (note: use of the support ticket system is covered by the license fee and does not count towards the two (2) hour monthly technical support allotment).
- Online Tutorials: 24/7/365 access to the SoloFire online tutorials which can be found at https://solofire.com/tutorials.
- Additional Support Fees: Additional assistance, training, and technical support time, in excess of the two (2) hours per month, will be billed at SoloFire’s current technical support hourly rates.
- On-site Support Services: On-site Support Services will be handled as Custom Services as described in Section 2.3 below.
2.3 SoloFire Custom Services.(a) Description. Customer may request additional products or services to be performed by SoloFire in addition to those included in SaaS Services and Support Services, including but not limited to platform and application customization, software integration, custom coding, programming, development, content creation, and so on (“Custom Services”). (b) Custom Service Fulfillment. If Customer requests Custom Services from SoloFire, SoloFire will either provide Customer a written proposal stating the scope, budget, and estimated development time for such Custom Services or refer Customer to a trusted development partner who will be able to provide Custom Services for Customer. No Custom Services will be provided unless the parties agree in writing to the terms of such Custom Services, which terms shall supplement, but not supersede, the terms and conditions of this SaaS Agreement. (c) Timely Performance. SoloFire agrees to exercise commercially reasonable efforts to meet the schedule set forth in any mutually-agreed-upon proposal for Custom Services (each, a “Custom Services Plan”). If Customer becomes aware of any circumstance(s) that may delay Customer’s completion of any item that a Custom Services Plan requires Customer to complete or that is otherwise required for SoloFire to complete any item required by the plan, Customer will promptly inform SoloFire of the anticipated delay and the reason(s) for it in writing. If any such delay causes a delay in SoloFire’s timely performance of any item in the Custom Services Plan, the Custom Services Plan schedule will be deemed automatically extended by the same number of days as Customer’s delay.
license and license audits
3.1 Nature of Licenses.Customer agrees that Licenses are not “floating” licenses and that different Users may not share the same License, even if they are using SaaS Services at different times. Customer agrees instead to purchase a License for each User in Customer’s organization who uses SaaS Services. Customer may reassign Licenses, however, if the identified Users leave Customer’s organization or change their job assignments and no longer use SaaS Services.
3.2 License Audits.SoloFire may audit Customer’s account to determine whether Customer has sufficient Licenses for its Users. If SoloFire determines that the number of Users exceeds the number of Licenses, SoloFire may invoice Customer for the difference or SoloFire may, in its sole discretion, allow Customer to delete enough Users to bring the number of Users in line with the number of Licenses that Customer has purchased.
ADDITIONAL SERVICE TERMS
4.1 SaaS Services Uptime.(a) Uptime. SoloFire will use reasonable efforts to maintain the availability of the SaaS Services 24 hours a day and seven days a week, except during Scheduled Maintenance (addressed below) and emergency maintenance, which SoloFire will conduct on an “as needed” basis. (b) Downtime. For any time outside of Scheduled Maintenance and emergency maintenance that the SaaS Services are not available to Customer (“Downtime”), SoloFire will make reasonable efforts to identify the source of the Downtime. If SoloFire determines that the source of the Downtime is within SoloFire’s control, SoloFire will make reasonable efforts to remedy the Downtime and optimize it systems to try to prevent repeat occurrences. If SoloFire determines that the source of the Downtime is Customer, its application, or its systems, or a third party source, SoloFire will make general recommendations to Customer for addressing such Downtime. The efforts stated in this Section 4.1(b) shall be Customer’s sole and exclusive remedy for Downtime. (c) Customer Obligations. Customer shall provide all assistance reasonably requested by SoloFire to identify the source of and take corrective action with respect to Downtime. (d) Exceptions. SoloFire shall have no responsibility with respect to any of the following: (i) Downtime associated with modifications to Customer’s applications; (ii) Downtime due to Scheduled Maintenance or emergency maintenance; (iii) Downtime during periods when Customer’s account is not in good financial standing or Customer is in violation of the Agreement; (iv) Downtime due to circumstances beyond SoloFire’s reasonable control, including without limitation acts of any governmental body, war, sabotage, embargo, fire, flood, extended unavailability of public utility service or unavailability of or delay in telecommunications, third-party Internet service providers, third-party software, hardware failures, the failure or degradation of third-party connectivity services, or downtime or Access degradation caused by Customer’s networks or devices or the Internet; (v) Downtime caused by Customer’s failure to provide reasonable assistance; or (vi) Downtime due to Customer negligence, abuse, misapplication, or misuse of SaaS Services or any other use of SaaS Services other than as specified in SoloFire’s Documentation. (e) Scheduled Maintenance. “Scheduled Maintenance” means any maintenance scheduled and undertaken by SoloFire. SoloFire will notify Customer at least 48 hours in advance of any Scheduled Maintenance. SoloFire will make reasonable efforts to perform Scheduled Maintenance during historically low use hours based on average use by all SoloFire customers. (f) Expected Unusual Volume. Customer agrees to inform SoloFire within three (3) business days in advance of when Customer expects there to be unusually high levels of Access to SoloFire. Such notice will be made via email to firstname.lastname@example.org.
4.2 SoloFire Error Correction.(a) Severity 1 Errors. SoloFire will promptly commence the following procedures upon notification of the problem during Regular Hours and upon confirmation by SoloFire that the Error is a Severity 1 Error: Within the first four (4) business hours, SoloFire will commence documenting, recreating, and attempting to resolve the problem. If a resolution has not been determined after the initial four (4) business hours, SoloFire will mobilize a technical team to troubleshoot the problem and define solution options. SoloFire will assign a company representative to oversee and report on all corrective action activities. A SoloFire company representative will initially notify Customer of problem resolution status and will report on the status every twenty-four (24) hours thereafter. (b) Severity 2 Errors—SoloFire will exercise reasonable efforts to provide a Fix as soon as an Error has been identified and the appropriate Fix developed. (c) Severity 3 (or lower) Errors—SoloFire will exercise reasonable efforts to include the Fix for the Error in a future release of the software used in SoloFire for the SaaS Services. (d) New Features–New Features are not included in these Support Services. Requests for New Features will be treated as requests for Custom Services. (e) Customer Obligations. Customer is responsible for providing prompt and sufficient information and data to allow SoloFire to readily reproduce all reported Errors. If SoloFire believes that a problem reported by Customer may not be due to an Error in the SaaS Services, SoloFire will so notify Customer. (f) Exclusions. (i) Customer Systems: Errors that cannot be reproduced outside of the Customer’s system (“Non-Reproducible Errors”) are likely caused either by Customer’s non-compliance with SoloFire’s Technical Requirements or by the unique hardware or software setup or conditions of Customer’s system or devices. Non-Reproducible Errors are not covered by the Agreement but will be addressed upon Customer’s request, at SoloFire’s then-current hourly Custom Services rates, and may involve, among other things, the need for Customer bring its system and devices into compliance with the Technical Requirements. (ii) Customer Applications: Errors that result from Customer’s applications, rather than the SoloFire system itself, are not covered by these Support obligations but will be addressed by SoloFire, at Customer’s request, either (i) pursuant to the Limited Warranty that SoloFire provided in connection with development of the Customer’s applications, subject to the terms and conditions of the development agreement, (ii) pursuant to an App Maintenance agreement between Customer and SoloFire, subject to the terms and conditions of the App Maintenance agreement, or (iii) at SoloFire’s then-current hourly Custom Services rate. (iii) Other Exclusions: SoloFire shall have no obligation to provide Error correction or support with respect to: (A) Access problems caused by Customer’s negligence, abuse, misapplication, or misuse of SaaS Services, or any other use of SaaS Services other than as specified in SoloFire’s Documentation; or (B) any other circumstances beyond SoloFire’s reasonable control, including but not limited to acts of any governmental body, war, sabotage, embargo, fire, flood, extended unavailability of public utility service or unavailability of or delay in telecommunications, third-party Internet service providers, third-party software and software updates, hardware failures, the degradation or failure of third-party connectivity services, or downtime or Access degradation caused by Customer’s networks or devices or the Internet.
4.3 Protection of EU Personal Data (GDPR)(a) Application. This Section 4.3 will apply only if the signed portion of the Agreement (the SaaS Agreement) expressly states that it will apply. If so, this Section 4.3 will apply only to the extent that the Services require SoloFire to “process” personal data subject to the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the movement of such data (the “GDPR”). Terms defined in the GDPR and used herein will have the meaning set forth in the GDPR, unless limited or changed by the provisions of this Section 4.3. (b) Roles. The parties acknowledge and agree that, with regard to the Services, Customer is the “controller” and SoloFire is the “processor” of the persona data and that personal data means only the personal data of natural persons who are in the European Economic Area and Switzerland. (c) Customer Obligations. As a controller of personal data, Customer agrees to:
- identify in writing for SoloFire the types and categories of personal data to be processed by SoloFire, the categories of the data subjects, and the subject matter and duration of the processing, before providing SoloFire any personal data or access to any such data; and
- obtain express and knowledgeable consent from each data subject before collecting personal data from them, unless an exception applies under the GDPR.
- process personal data only on behalf of Customer and in accordance with Customer’s reasonable prior written instructions;
- promptly notify Customer of any a data subject request to exercise their legal rights or to correct, amend, or delete that person’s personal data; provided, however, SoloFire agrees not respond to such requests without Customer’s prior written consent;
- cooperate with and assist Customer in investigating data subjects’ exercise of their legal rights, at Customer’s written request and expense;
- where requested in writing by Customer, reasonably assist Customer in the conduct of data protection impact assessments and prior consultations with supervising authorities or other competent data privacy authorities, which Customer reasonably considers to be required prior to processing personal data;
- enter into an agreement with any sub-processor of data to comply with the applicable provisions of this Section 4.3 and, on written request, provide Customer with information about any authorized sub-processor, including a summary or copy of SoloFire contractual terms with such parties, if required by applicable law;
- comply with Customer’s reasonable, prior written instructions regarding the transfer of personal data outside of the European Economic Area and Switzerland.
4.4 Additional Limitations and Restrictions on Services.(a) License Not Ownership. The rights granted to Customer in the Agreement do not constitute a sale of, or transfer of any ownership interest in or to, SoloFire or any portion thereof, the SoloFire System, any Documentation, or any portion or Copy of any of them. (b) Service Levels Not Warranty. This SaaS Agreement defines a service arrangement and does not constitute a warranty. All Services, work product, and materials provided to Customer pursuant to the Agreement are subject exclusively to the warranty provisions of the Agreement. The service levels and remedies set forth in these Standard Terms and Conditions constitute Customer’s sole and exclusive remedies for any and all Services-related claims. In addition, all Services, work product, Documentation, and other materials provided to Customer pursuant to the Agreement are subject exclusively to the warranty provisions of the SaaS Agreement. (c) Prohibited Activities. Unless otherwise expressly provided for in the Agreement, Customer may not engage or permit any third Person to engage in any of the following activities: (i) copy any Documentation; (ii) modify, translate, or create derivative works of any Documentation; (iii) disassemble, decompile or reverse engineer any Software of SoloFire; (iv) publish, or otherwise make available to any third Person, any benchmark testing information or results relating to SoloFire; or (v) export or otherwise provide Access to SoloFire in violation of any United States export or technology control Laws. Customer may make a reasonable number of copies of the Documentation, however, to enable Customer properly to exercise the rights granted under the Agreement. (d) All Other Rights Reserved. Except as expressly set forth in the Agreement, SoloFire grants to Customer and its Users no rights or licenses in or to SoloFire, the SoloFire System, or any of the Documentation, whether by implication, estoppel or otherwise. SoloFire hereby reserves any and all rights not expressly granted in the Agreement. Except as expressly set forth in the Agreement, nothing in the Agreement shall be construed to restrict or otherwise limit SoloFire from exercising its Intellectual Property Rights in SoloFire, any Documentation, or any other Intellectual Property associated with its Services, including but not limited to the license, sale, rental, lease, lending, or distribution of, or the provision of services with respect to, SoloFire and any Documentation.
ADDITIONAL COMPANY OBLIGATIONS
5.1 Fees and Payment(a) Terms. Customer shall pay all amounts that the Agreement requires Customer to pay SoloFire in U.S. dollars, without offsets or deduction of any kind. Except for any period of price guarantee set forth in Section 1 of the signed portion of the Agreement (the SaaS Agreement), SoloFire may change its Fees at its sole discretion by giving written notice to Customer at least fifteen (15) days prior to the end of the then-existing Term before any additional renewal. All Fees paid to SoloFire are non-refundable for any reason. Any and all amounts not received by SoloFire by the due date shall accrue interest at the rate of one and a half percent (1.5%) per month or the maximum legal rate allowed by law, whichever is less. All purchase orders, invoices, acknowledgements, requests, and notices under the Agreement shall be subject only to the terms and conditions of the Agreement, regardless of the execution of any purchase order or invoice by one or both Parties, any acknowledgement, or any failure of SoloFire to object to any terms or conditions contained in such documents or other communications. The Parties may agree in writing, however, to non-preprinted terms that supplement but do not conflict with the Agreement or that modify or supersede any conflicting terms that the writing specifically identifies, which writing shall be effective only if and when executed by authorized representatives of both Parties. (b) Taxes and Other Assessments. The SoloFire prices and fees set forth in the Agreement are exclusive of any and all applicable federal, state, local, and foreign sales, use, value-added, alternative, add-on minimum, transfer, property, franchise, license, excise, import, export, registration, and other taxes, duties, tariffs, and fees that are associated with Customer’s use of the Services and other exercise of Customer’s rights under the Agreement (“Taxes”), but excluding any taxes on SoloFire’s net income, capital, or gross receipts or any withholding taxes required by law if such withholding tax is allowed as a credit against the United States income taxes of SoloFire. Customer agrees to pay, and shall indemnify and hold SoloFire harmless from, any and all applicable Taxes. For any such withholding taxes of SoloFire, Customer agrees to provide SoloFire all documentation substantiating the withholding and the associated tax remittance. All such properly-documented withholding taxes shall be credited against amounts that Customer owes to SoloFire. If SoloFire is required to remit any Taxes on behalf or for the account of Customer, Customer agrees to reimburse SoloFire within ten (10) days after SoloFire provides Customer written notice and documentation of such remittance.
5.2 Customer System.Customer shall procure and maintain, at Customer’s sole expense, all of the hardware and Software necessary and appropriate for Customer to maintain its own network environment, all necessary and appropriate connections to SoloFire, and all devices that Customer desires to connect with SoloFire. All such hardware and software shall meet the Technical Requirements.
5.3 Customer Information and Cooperation.Customer shall provide all documents, forms, and other information reasonably requested by SoloFire technicians with respect to providing the SaaS Services to Customer. Customer shall also make its personnel available for training in accordance with a training schedule approved by Customer and SoloFire. Prior to the start of the SaaS Services, Customer shall have complied with the Technical Requirements for each Customer network, system, and device that Customer desires to connect with SoloFire.
5.4 Performance of Custom Services Plans(a) Project Coordinator. Customer agrees to designate a project coordinator for each Custom Services Plan (“Project Coordinator”) who shall be the primary point of contact for SoloFire personnel for that plan. The Project Coordinator shall work with the SoloFire personnel to facilitate the provision of Custom Services under the Agreement. (b) Timely Performance; Delays. SoloFire agrees to exercise commercially reasonable efforts to complete all items required of it in any Custom Services Plan, including but not limited Schedule 1-A, in accordance with the schedule set forth in such Custom Services Plan. If SoloFire becomes aware of any circumstance(s) that may delay SoloFire’s completion of any item that a Custom Services Plan requires SoloFire to complete or that is otherwise required for Customer to complete any item required by the Custom Services Plan, SoloFire will promptly inform Customer of the anticipated delay and the reason(s) for it in writing. If any such delay causes a delay in Customer’s timely performance of any item in the Custom Services Plan, the Custom Services Plan schedule will be deemed automatically extended by the same number of days as SoloFire’s delay.
5.5 Security Measures and Access(a) Security Measures. Customer agrees to take and to require its Users to take reasonable and appropriate security measures with respect to the SaaS Services and SoloFire, including but not limited to: (i) granting user and password permissions only to authorized Users, (ii) requiring Users to use strong passwords, (iii) deactivating password authorization within twenty-four (24) hours after any Person discontinues employment with Customer or otherwise ceases to be a User; (iv) requiring ongoing scans for Malicious Software for all personal computers (PCs) that access SoloFire, and (v) requiring password-protected screen lockouts after periods of inactivity for all administrator devices. All other security measures deemed necessary or appropriate by Customer, such as protecting against unauthorized access to User devices, are Customer’s sole and exclusive responsibility. (b) Users. Customer will take such actions as are necessary to maintain the confidentiality of, and prevent the unauthorized use of, each password and key, including entering into appropriate agreements with its employees and contractors who are Users. Customer will immediately notify SoloFire in writing if Customer determines, or has reason to believe, that an unauthorized Person has gained access to a password or key or Accessed SoloFire. Customer authorizes SoloFire to rely upon any information or instructions set forth in any data transmission using the assigned password or key, without making further investigation or inquiry, and regardless of the actual identity of the Person transmitting the same, in connection with the operation of SoloFire. Use of the assigned password or key, whether or not authorized by Customer, shall be solely the responsibility of and the risk of Customer. Customer agrees to indemnify, defend, and hold harmless SoloFire and its directors, managers, officers, employees, and agents (consistent with Section 10.2 below) from, against, and for any and all losses, costs, damages, expenses (including, without limitation, reasonable attorneys’ fees, expert witness fees, court costs, and other expenses), fines, suits, proceedings, claims, demands, rights of recovery, or actions of any kind or nature (whether based on tort, contract, trade, regulatory, or other law) arising from or relating to any use, misuse, or unauthorized use of Customer’s passwords and keys.
6.1 SoloFire and Third-Party Intellectual Property.(a) Ownership. Except for the rights expressly granted in the Agreement, SoloFire and its lessor(s) or licensor(s) shall exclusively own and retain all right, title, and interest in and to SoloFire, the SoloFire System, and any other SoloFire Intellectual Property used in providing the Services, all related Documentation, and all Intellectual Property Rights embodied therein or used thereby, Without limiting the generality of the foregoing, all right, title, and interest in and to all Software, technology, and other Intellectual Property developed in the performance of any Custom Services or other Services relating to SoloFire, the SoloFire System, or any other SoloFire technology, including but not limited to all Software, API, notes, designs, models, prototypes, drawings, data storage media, listings, technical data, and other work product created in the performance of such Services, and all Intellectual Property Rights relating thereto, whether or not created solely by SoloFire or with the participation of Customer, shall belong exclusively to SoloFire (“SoloFire Intellectual Property”). The Parties shall take all reasonable actions, at SoloFire’s request and expense, to confirm, perfect, and protect such ownership. (b) Use of SoloFire Intellectual Property. Except as expressly authorized in the Agreement, neither Customer nor any of its Users shall copy, sell, assign, sub-license, rent, loan, transfer, use, or provide Access to or use of the Services, SoloFire, the SoloFire System, the Documentation, or any other SoloFire property or SoloFire Intellectual Property, without SoloFire’s prior written permission. Any third party Software or other technology shall be subject to the terms and conditions of the license or agreement under which such third party Software or technology, or the use thereof, was made available to SoloFire or to Customer. Except as expressly authorized by SoloFire in writing, such as in a development agreement, neither Customer nor any of its Users shall (i) disassemble, decompile, or reverse engineer any Software supplied by or given Access to by SoloFire, except to the extent that any such activities are permitted by applicable Laws notwithstanding this prohibition and only after seeking assistance from SoloFire with respect to any interoperability issues, or (ii) create any derivative works based on any such Software.
6.2 Customer Content and Other Intellectual Property.(a) Ownership. To the extent that they do not overlap with any SoloFire Intellectual Property, Customer shall own all right, title, and interest in and to any and all ideas, concepts, know-how, documentation, techniques, Confidential Information, and other Intellectual Property relating to Customer and its business, and all Intellectual Property Rights therein (“Customer Intellectual Property”). Also, as between SoloFire and Customer, all Customer content residing on SoloFire or otherwise provided to SoloFire (“Customer Content”) shall be and remain the property of Customer and shall constitute Confidential Information of Customer in accordance with, but subject to, the provisions of Section 7 of the Agreement. The Parties agree to take all reasonable actions, at Customer’s request and expense, to confirm, perfect, and protect its ownership of Customer Intellectual Property and Customer Content. (b) Use of Customer Content and Other Intellectual Property. SoloFire shall only have such limited, non-exclusive, non-transferable license to use Customer Intellectual Property and Customer Content to the extent necessary to perform the Services contemplated by the Agreement, except as Customer may otherwise authorize in writing. Customer shall obtain from its suppliers, and other business contacts all consents and authorizations necessary to enable and authorize SoloFire to provide to Customer the Services contemplated by the Agreement. Customer agrees to indemnify, defend, and hold harmless SoloFire and its directors, managers, officers, employees, and agents (consistent with Section 10.2 below) from, against, and for any and all losses, costs, damages, expenses (including, without limitation, reasonable attorneys’ fees, expert witness fees, court costs, and other expenses), fines, suits, proceedings, claims, demands, rights of recovery, or actions of any kind or nature (whether based on tort, contract, trade, regulatory or other Law) arising from or relating to any inaccuracies in any Customer Content or any failure by Customer to obtain any necessary consents or authorizations from its suppliers, customers, and other business contacts.
6.3 IP Notices.Neither Customer nor any of its Users shall remove any patent, copyright, trademark, or other Intellectual Property Rights notice, disclaimer, or warning that is included on or embedded in any part of SoloFire, Documentation, or other SoloFire materials, without SoloFire’s written authorization. Similarly, SoloFire shall not remove any patent, copyright, trademark, or other Intellectual Property Rights notice, disclaimer, or warning that is included on or embedded in any of Customer’s Intellectual Property or Customer Content, without Customer’s written authorization.
7.1 Protection of Confidential Information.Each Party agrees to keep strictly confidential all confidential and proprietary information disclosed to it by the other Party pursuant to the Agreement (“Confidential Information”), to protect the confidentiality thereof in the same manner and to the same extent that it protects the confidentiality of similar information and data of its own (at all times exercising at least a reasonable degree of care in the protection of Confidential Information), and to use Confidential Information of the other Party solely for proper performance of the Agreement. Confidential Information will be protected under this Section 7.1 only if it is: (a) provided in written or electronic form or in the form of tangible products or materials; and (b) clearly and prominently identified as Confidential Information of the Party at the time of its disclosure by being marked with an appropriate notice or is disclosed under circumstances clearly indicating the information is confidential or proprietary. Where Confidential Information is disclosed orally or visually, it will only be protected in accordance with the Agreement if the Party making the disclosure delivers a written summary of all confidential aspects thereof to the other Party within thirty (30) calendar days of such oral or visual disclosure.
7.2 Exclusions.Except as otherwise provided in the Agreement, the obligations of Section 7.1 shall not apply to any Confidential information that the receiving Party can demonstrate by contemporaneous written records: (a) was generally known to the public before its receipt from the disclosing Party; (b) was generally known in the industry before its receipt from the disclosing Party; (c) becomes generally known to the public, without action on the part of the receiving Party; (d) was already known by the receiving Party; or (e) was received without any obligation of confidentiality from a Person (other than the disclosing Party) lawfully possessing and having the right to disclose such information.
7.3 Injunctive Relief.Each Party acknowledges and agrees that the unauthorized use, transfer, or disclosure of any Confidential Information of the other Party will cause irreparable injury and render any monetary damages incurred with respect thereto inadequate. In the event of any unauthorized use, transfer, or disclosure, or any threatened unauthorized use, transfer, or disclosure, of any Confidential Information of the other Party, such Party shall be entitled, in addition to any other rights or remedies, at law or equity, as such Party may otherwise have, to equitable relief to protect its interests therein, including, but not limited to, temporary, preliminary, and permanent injunctive relief, without the necessity of establishing irreparable harm and without the requirement of posting bond or other security.
7.4 Notification.Each Party agrees to notify the other Party promptly in writing in the event that any unauthorized access, disclosure, distribution, possession, alteration, transfer, reproduction, or use of the Confidential Information of the other Party, or any portions thereof, is found or suspected. Each Party also agrees (a) to notify the other Party promptly in writing if any request is made by or through any governmental or quasi-governmental authority, or under any rules or procedures thereof, that would call for the disclosure of any of such other Party’s Confidential Information, and (b) provide reasonable and appropriate assistance to the other Party, at such other Party’s written request and expense, to limit or preclude the required disclosure of such Confidential Information.
7.5 Survival.The Parties’ obligations under this Section 7 will survive the termination of the Agreement for whatever reason and the termination of any rights granted thereunder.
8.1 Private Labeling.At its option, Customer may request that SoloFire (a) private label the customer-facing elements of the SaaS Services using Customer’s Marks, subject to the requirements of Section 8.2; or (b) use the SoloFire Marks applicable to the SaaS Services according to the provisions of this Section 8. Except as expressly provided in the Agreement, nothing in the Agreement shall be deemed to give SoloFire any right, title, or interest in or to any Customer Marks.
8.2 License to SoloFire Marks.SoloFire hereby grants to Customer a non-exclusive, non-transferable license to use the SoloFire Marks applicable to the Services in the Territory during the Term in marketing the SaaS Services in compliance with the Agreement. Customer shall not use any SoloFire Mark as Customer’s trade name or as part of Customer’s trade name. At SoloFire’s request, Customer shall provide specimens or photographs of Customer’s uses of the SoloFire Marks and shall verify by affidavit their authenticity and usage.
8.3 Prior Approval.To ensure proper use of the SoloFire Marks, Customer agrees to provide SoloFire with samples or photographs of each of Customer’s proposed uses of the SoloFire Marks at least ten (10) business days before such use begins. If SoloFire does not provide written notice of its disapproval of the proposed use within ten (10) business days after receiving such sample or photograph, the use shall be deemed disapproved by SoloFire.
8.4 Compliance.Any use by Customer of any SoloFire Marks shall comply with all applicable trademark laws and SoloFire’s then-current written guidelines and only as authorized in the Agreement. When using a SoloFire Mark, Customer agrees to include the appropriate “TM”, “SM”, or “®” symbol on each such use and to identify SoloFire as the owner of the SoloFire Mark, in connection with the first use and the most prominent use on or in the particular item. Customer agrees not to use any other Mark in close proximity to any SoloFire Mark without SoloFire’s written consent.
8.5 Ownership.Customer agrees that its use of the SoloFire Marks will not create for Customer any right, title, or interest in or to the SoloFire Marks and that all such uses and all goodwill arising therefrom shall inure to the benefit of and belong exclusively to SoloFire. Customer shall not use any SoloFire Mark in a manner that may undermine or detract from its secondary meaning or good will, nor shall Customer engage in any other conduct that may impair or dilute any SoloFire Mark or otherwise diminish its value. Customer shall not contest the validity of any SoloFire Mark or SoloFire’s ownership thereof or rights therein or assist or encourage any other Person to do so.
8.6 Quality Control.Customer agrees that the nature and quality of any products or services it supplies in connection with any use of the SoloFire Marks shall conform to SoloFire’s reasonable quality standards, so that SoloFire may protect its interest in the SoloFire Marks. Customer agrees to cooperate with SoloFire in facilitating SoloFire’s monitoring and control of the nature and quality thereof.
LIMITED WARRANTY; DISCLAIMERS AND LIMITATIONS
9.1 Limited Warranty.Subject to Customer’s compliance with the Technical Requirements and the other provisions of the Agreement, SoloFire warrants that the functionality of the SaaS Services and related components created and provided by SoloFire will substantially conform to SoloFire’s published Specifications for them. With respect to any Services provided under the Agreement, SoloFire represents and warrants that its employees will use the level of skill and care that would be exercised by independent consultants in the computer and informational technical service industry providing similar services. Except as set forth above, SoloFire makes no representations or warranties with respect to SoloFire, any related components, the SaaS Services, or any other Services. If a nonconformity with the foregoing warranty is reported to SoloFire in writing within ninety (90) days from the date that SoloFire (a) provides Customer Access to the SaaS Services for SoloFire or any updated version of SoloFire or (b) performs any other Services, SoloFire shall, at its sole discretion and expense, either use reasonable efforts to remedy the nonconformity or refund the price of the affected Service(s). In the event SoloFire elects to provide such a refund, all of SoloFire’s obligations with respect to the future provisions of such Service(s) (including Access to SoloFire) will terminate. THIS REMEDY SETS FORTH CUSTOMER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM FOR BREACH OF THE ASCEND LIMITED WARRANTY. SoloFire does not represent or warrant that: (i) SoloFire or any of the Services will meet all of Customer’s requirements or needs, (ii) use of SoloFire or the Services will be uninterrupted or error-free, or (iii) all errors in SoloFire or related Services will be corrected.
9.2 DISCLAIMER OF OTHER WARRANTIES.EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.1, ALL PRODUCTS AND SERVICES PROVIDED BY ASCEND PURSUANT TO THESE TERMS ARE PROVIDED “AS IS,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, IF ANY, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE (EVEN IF ASCEND HAS BEEN INFORMED OF SUCH PURPOSE), ARE HEREBY EXCLUDED, OTHER THAN THOSE WARRANTIES, IF ANY, THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION. THE TIME PERIOD OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW SHALL BE LIMITED TO THE LONGER OF NINETY (90) DAYS OR THE MINIMUM PERIOD PERMITTED BY LAW.
9.3 LIMITATION OF LIABILITY.ASCEND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS, PROFITS, OR GOODWILL, EVEN IF ASCEND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, NOTWITHSTANDING ANY PROVISION OF THESE TERMS TO THE CONTRARY, ASCEND’S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT, REGARDLESS OF THE FORM OF ACTION OR THE NUMBER OF CLAIMS, AND WHETHER SUCH ACTION(S) OR CLAIMS ARE BASED ON BREACH OF CONTRACT, WARRANTY, TORT, OR ANY OTHER THEORY OF LIABILITY, REMEDY, OR RECOVERY, SHALL NOT EXCEED THE FEES ACTUALLY PAID TO AND RETAINED BY ASCEND PURSUANT TO THESE TERMS FOR THE SERVICES THAT GAVE RISE TO THE CLAIM(S) OR CAUSE(S) OF ACTION. THE PARTIES AGREE THAT THE LIMITATIONS SET FORTH IN THIS SECTION 9 ARE A MATERIAL PART OF THE CONSIDERATION EXCHANGED BY THE PARTIES, WHICH LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
9.4 REFORMATION.IF APPLICABLE LAW DOES NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF WARRANTIES OR OF LIABILITY OF CLAIMS AND DAMAGES AS SET FORTH IN THESE TERMS, THEY SHALL BE REFORMED AND THE WARRANTIES AND LIABILITY OF ASCEND SHALL BE EXCLUDED AND LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
9.5 Survival.The provisions of this Section 9 will survive the termination of the Agreement for whatever reason and the termination of any license granted under the Agreement.
10.1 SoloFire Obligations.Subject to the terms and conditions of the Agreement, SoloFire agrees to defend, indemnify, and hold harmless Customer and its directors, officers, managers, employees, and agents against any action brought by any third party against any of them, to the extent such action is based on a claim that SoloFire or any Services, as provided and used in accordance with the Agreement, infringe(s) any United States patent issued on or before the Effective Date, a Berne convention country copyright, or United States trade secret (a “Covered Claim”). Subject to the limitations contained in Section 9.3, SoloFire shall pay all costs, settlements, and damages finally awarded thereon, including without limitation costs and attorneys’ fees, provided that Customer (a) promptly notifies SoloFire in writing of the Covered Claim, (b) gives SoloFire sole control of the defense and settlement thereof, and (c) provides all reasonable assistance in connection therewith, at SoloFire’s expense. SoloFire shall not settle or compromise any Covered Claim without Customer’s express, written consent, which shall not be unreasonably withheld or delayed. Customer shall have the right to participate, at its expense, in the defense of any Covered Claim, through counsel of its own choosing. If SoloFire or any Services are finally adjudged to so infringe, or in SoloFire’s opinion is likely to become the subject of such a claim, SoloFire shall, at its option, either: (a) procure for Customer the right to continue using SoloFire or the Service; or (b) modify them to make them non-infringing, or (c) refund the fees paid by Customer for their use during the twelve (12) month period preceding the date the Covered Claim arose, and terminate the Agreement. SoloFire shall have no liability regarding any claim arising out of or relating to: (v) use of SoloFire or any Services other than as provided in the Agreement or as specified in the Documentation, (w) use of SoloFire or any Services in combination with any software, data, or equipment not supplied by SoloFire, if and to the extent that the infringement arises out of such combination, (x) any Modification(s) of SoloFire, Documentation, or Services not made by, or under the express written directions of, SoloFire; (y) materials, designs, or specifications provided by Customer to SoloFire for its use in performing any Services; or (z) Customer or User misconduct or negligence. THE PROVISIONS OF THIS SECTION 10.1 STATE THE ENTIRE LIABILITY OF ASCEND AND THE EXCLUSIVE REMEDY OF CUSTOMER AND ITS DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, AND AGENTS RELATING TO INFRINGEMENT OR CLAIMS OF INFRINGEMENT OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS.
10.2 Customer’s Obligations.Except for Covered Claims, Customer shall defend, indemnify, and hold harmless SoloFire and its directors, officers, managers, employees, and agents from and against any and all claims, demands, or causes of action (including without limitation claims for costs and attorneys’ fees) (“Claims”) resulting from, or otherwise arising out of or relating to, Customer’s activities under and with respect to the Agreement, including but not limited to any Claims resulting from, or otherwise arising out of, Customer’s breach of its warranties or other breach of the Agreement or (a) Customer’s or its User’s use of SoloFire or any Services other than as provided in the Agreement or as specified in the Documentation, (b) use of SoloFire or any Services in combination with any software, data, or equipment not supplied by or approved by SoloFire, if and to the extent that the Claim arises out of such combination, (c) any Modification(s) of SoloFire, Documentation, or any Services made by or on behalf of Customer, except under express written direction of SoloFire; (d) materials, designs, or specifications provided by Customer to SoloFire for its use in performing any Services; (e) Customer or User misconduct or negligence; (f) SoloFire’s compliance with Customer’s instructions and directions regarding EU personal data; or (g) any other matters as to which Customer has agreed to provide indemnification in other sections of the Agreement; provided that SoloFire: (i) promptly notifies Customer in writing of any such Claim, (ii) gives Customer sole control of the defense and settlement thereof, and (iii) provides all reasonable assistance in connection therewith, at Customer’s expense. Customer shall not settle or compromise any such Claim without the prior express, written consent of SoloFire, which shall not be unreasonably withheld or delayed. SoloFire shall have the right to participate, at its expense, in the defense of any such Claim, through counsel of its own choosing.
10.3 Survival.The provisions of this Section 10 will survive the termination of the Agreement for whatever reason and the termination of any license granted under the Agreement.
11.1 Termination.A Party may terminate the Agreement by written notice to the other Party, if (a) such other Party breaches any provision of the Agreement or breaches any warranty contained in the Agreement; (b) such other Party becomes insolvent or admits in writing its inability to pay its debts as they mature, or makes an assignment for the benefit of creditors; (c) a petition under any foreign, state, or United States bankruptcy act, receivership statute, or the like, as they now exist, or as they may be amended, is filed by such Party and is not resolved within ninety (90) days; or (d) such a petition or an application to appoint a receiver is filed against such other Party by any third Person, and such petition or application is not resolved in such other Party’s favor within ninety (90) days of its filing.
11.2 Effective Date of Termination.Termination due to a breach of Section 6 (Intellectual Property), 7 (Confidentiality), or 12.1 (Non-assignment) shall be effective on written notice. In all other cases, termination shall be effective thirty (30) days after written notice of termination to the breaching Party, if the breach(s) have not been cured within such thirty (30) day period, except for Customer’s failure to pay amounts owed to SoloFire under the Agreement when due, in which case termination shall be effective five (5) business days after written notice, if such default has not been cured.
11.3 Obligations on Termination(a) Customer’s Obligations. Upon termination of the Agreement for any reason, Customer shall (i) immediately cease any and all Access to SoloFire and other Services, (ii) immediately cease any and all trademark uses of any SoloFire Marks, including but not limited to the phrase “Powered by SoloFire”, and (iii) promptly and permanently destroy or return to SoloFire all Copies of the Documentation. (b) Return or Destruction of Confidential Information. Upon termination of the Agreement, the receiving Party shall return all other Confidential Information to the disclosing Party (or, at the disclosing Party’s option, destroy it and provide a certification of such destruction signed by an officer of the receiving Party), and shall not be entitled to make or retain any Copies, except as required to comply with applicable Laws or as necessary to enforce the receiving Party’s rights under the Agreement. If the receiving Party retains any Copies, the requirements of Section 7 shall continue to apply to all such Copies. (c) Other Obligations. All payment obligations and all claims that arose in favor of the Parties or either of them under the Agreement before termination of the Agreement shall survive such termination. The due dates of all outstanding SoloFire invoices to Customer will automatically be accelerated and become due and payable as of the effective date of termination, even if longer terms had been agreed or provided previously.
11.4 Assumption or Rejection Under United States Bankruptcy Code.If any proceeding under the U.S. Bankruptcy Code (“Bankruptcy Code”) is filed by or against Customer, Customer must assume or reject the Agreement within sixty (60) days after such proceeding is commenced. If Customer does not assume the Agreement within that period, SoloFire may, at its option, terminate the Agreement immediately by giving written notice to Customer. Customer agrees that any payments that become due to SoloFire after any such proceeding is filed by or against Customer shall be treated as administrative expenses under Section 503 of the Bankruptcy Code and shall be immediately paid to SoloFire when due, without the need for SoloFire to file an application in the bankruptcy court for payment.