The following requirements apply to customer systems and devices that access SoloFire’s SaaS Services.
Security Obligations
Customer must ensure that none of its personal computers (PCs), servers, iPads, or other devices that communicate(s) with SaaS Services are affected by any form of malicious software including, but not limited to, key loggers, rootkits, network scanners, packet sniffers, viruses, or spyware (“Malicious Software”).
Customer must routinely check all Customer PCs, servers, iPads, and other devices for Malicious Software, using reasonable measures, including but not limited to automated scanning software.
Customer will ensure that all access to SaaS Services by any User will be performed without any malicious intent and without using any false information.
Network Requirements
Customer will ensure that all switches and routers used in any Customer system(s) used to access SaaS Services allow communication with SaaS Services via secure sockets layer (TCP/IP Port 443).
Customer will ensure that all root certificates are kept up to date on all PCs, servers, and other devices attached to Customer’s system(s) that communicate with SaaS Services.
Customer will maintain persistent high-speed Internet connections at the expense of Customer at all Customer locations that connect with SaaS Services.
Customer acknowledges that download speeds depend upon Customer’s connection speeds, total data download, and number of users simultaneously accessing SaaS Services.
Customer shall maintain a local subnet that uses network address translation (NAT) for facilitating all IP-based communication to and from any locations of Customer that connect with SaaS Services.
Customer will provide firewall security preventing any unauthorized access from hosts outside the local subnet(s) maintained by Customer. It is Customer’s responsibility to ensure that its firewall and other security measures are not causing login and transfer issues with SaaS Services.
Desktop and Laptop Requirements
All PCs used by Users must meet the following minimum system requirements:
- Windows 10 operating system or newer, or a currently supported version of macOS
- Reliable broadband network connection
- Anti-virus and anti-spyware protection
- The most current version available of a SoloFire supported browser — see Browser Compatibility
Mobile Device Requirements
All mobile devices used by Users must meet the following minimum system requirements:
- WiFi or mobile internet connection (content must be downloaded while online to be available offline)
- iOS: current version and one prior version
- Android: a current, supported version
- Sufficient storage space for downloaded content
Questions about whether your environment meets these requirements? Contact us and we’ll confirm during onboarding.